Products

FAQs

Q:How do I report Adverse Events or Product Quality Complaint Reports?

A: Adverse Events and Product Quality Complaint Reports must be reported through the following channels.

United States
Phone: 1-800-343-7851

  • Press Option 2 for Adverse Events
  • Press Option 2 for Product Quality Complaints

Fax: 978-436-7296

Outside US/Canada
Phone: 978-667-9531

  • Press Option 2 for Adverse Events
  • Press Option 2 for Product Quality Complaints

Fax: 978-436-7296

E-Mail: lantheussafety@lantheus.com

Q: Who do I call with technical questions?

A: Technical inquires are triaged through Medical Information (contact info below). For adverse events and product quality complaints, please use contact information above.

Medical Information

Address:

Lantheus Medical Imaging
331 Treble Cove Rd. Bldg. 600
N. Billerica, MA 01862

Phone: 1-800-343-7851 (Outside US: 978-667-9531)
Press Option 3, followed by  Option 1, for Medical Information
Fax: 1-978-671-8736
Hours: 8:30 a.m. to 5:00 p.m. Eastern Time, Monday – Friday

E-Mail: medicalinformation@lantheus.com

Q: How do I order products online?

A: Select products are available to order online at https://ecommerce.lantheus.com
If you do not have an account, you can set one up with a Lantheus Customer Service representative at (800) 299-3431.

Q: What is the standard shipment method for radioactive products?

A: Please call Customer Service at 1-800-299-3431 for specific logistics on radioactive products

Q: What is the cut-off time for cancelling/changing an order?

A: 3:00 pm Eastern Time except for Generators.

Q: Can you customize my shipment to come directly to my department?

A: Yes. Special shipping instructions may be requested on all orders.

Q: Do you provide Saturday coverage? If so, what is the number to call?

A: Yes. To reach a staff member for emergency after-hours or for Saturday coverage, please call 1-978-671-8424.

Q: How do I get a Drug Sample Card?

A: A Drug Sample Card can be requested through your Sales Representative.

Q: How do I return a product in the U.S.?

A: Call your Customer Service Representative at 1-800-299-3431. You will receive a return authorization number that MUST accompany all returns. Please have the following information available when you call:

  • Customer Number
  • Name of Institution
  • Contact name & telephone number
  • Lot & Serial number
  • Reason for return
Q: What holidays are you closed?

A: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day

Q: What is your FAX number?

A: General Fax: 1-978-671-8860
     Fax for orders/POs: 1-978-436-7501

Q: What is your address?

A: 331 Treble Cove Rd, Bldg. 200-2, No. Billerica, MA 01862