FAQs
A: Adverse Events and Product Quality Complaint Reports must be reported through the following channels.
Phone: 1-800-343-7851
- Press Option 2 for Adverse Events
- Press Option 2 for Product Quality Complaints
Fax: 978-436-7296
Phone: 978-667-9531
- Press Option 2 for Adverse Events
- Press Option 2 for Product Quality Complaints
Fax: 978-436-7296
E-Mail: lantheussafety@lantheus.com
A: Technical inquires are triaged through Medical Information (contact info below). For adverse events and product quality complaints, please use contact information above.
Medical Information
Address:
Lantheus Medical Imaging
331 Treble Cove Rd. Bldg. 600
N. Billerica, MA 01862
Phone: 1-800-343-7851 (Outside US: 978-667-9531)
Press Option 3, followed by Option 1, for Medical Information
Fax: 1-978-671-8736
Hours: 8:30 a.m. to 5:00 p.m. Eastern Time, Monday – Friday
E-Mail: medicalinformation@lantheus.com
A: Select products are available to order online at https://ecommerce.lantheus.com
If you do not have an account, you can set one up with a Lantheus Customer Service representative at (800) 299-3431.
A: Federal Express, 2nd day, economy service.
A: Please call Customer Service at 1-800-299-3431 for specific logistics on radioactive products
A: 3:00 pm Eastern Time except for Generators.
A: Yes. Special shipping instructions may be requested on all orders.
A: A Drug Sample Card can be requested through your Sales Representative.
A: Call your Customer Service Representative at 1-800-299-3431. You will receive a return authorization number that MUST accompany all returns. Please have the following information available when you call:
- Customer Number
- Name of Institution
- Contact name & telephone number
- Lot & Serial number
- Reason for return
A: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
A: General Fax: 1-978-671-8860
Fax for orders/POs: 1-978-436-7501
A: 331 Treble Cove Rd, Bldg. 200-2, No. Billerica, MA 01862
Please contact your Lantheus representative or Customer Service.