Lantheus Luminaries offers a closer look at the people and processes that make our purpose to Find, Fight and Follow® disease possible.
Meet Kara L., Customer Experience
“Exciting!” That’s the word Kara uses to describe her journey at Lantheus. Starting her career in animal health pharmaceuticals, Kara’s passion for helping people led her to the oncology field and, ultimately, to Lantheus. Inspired by the company’s culture and commitment to innovation, Kara is advancing our customer experience offering, an area few in the industry prioritize, helping Lantheus to go further.
Lantheus cares about its patients. At the end of the day, that’s what matters most to us: having an impact on people’s lives.
Success looks different each day
As a leader on our Customer Experience team, Kara’s day starts early, balancing family life and the unpredictable demands of healthcare. Her team’s work behind the scenes directly impacts patients, minimizing disruptions and ensuring timely care. This, as Kara calls it, is “white-glove” service purpose-built for the challenges of radiopharmaceutical distribution.
Driven by purpose, focused on impact
Walks and family time at the Jersey Shore keep Kara fresh and recharged. However, her greatest motivation is knowing there’s a patient behind every dose delivered. While success isn’t always defined the same way, Kara’s guiding principle remains constant: doing whatever it takes to ensure people receive their dose when expected.
Customer Experience isn’t just a role, it’s a commitment. You need passion to do a job like this. It’s not for everyone, but if you have that drive to truly care, to go the extra mile for someone else’s peace of mind, you’ll feel fulfilled.
Powering the future of customer excellence
Since its inception, the Customer Experience team has more than doubled in size, and Kara anticipates further growth as Lantheus expands into neurology and therapeutics. While technologies like AI are shaping the future, she remains committed to preserving the personal touch that defines her team’s success.
Strong relationships, built on trust and open communication, are critical components of the customer experience function and remain central to Lantheus’ leadership in radiopharmaceuticals. With employees like Kara continuing to lead with compassion and humanity, we will not lose sight of what matters most–doing good for our people, our customers and the patients we serve.
