Because we’re here for you
Whether you’re looking for investor information or answers to frequently asked questions (FAQs), we’ve made it simple to contact us.
Our global offices
Find contact information for our global offices to get in touch with Lantheus.
Contact our team
Reach out by phone at 800-362-2668.
Massachusetts
South Building
Bedford, MA 01730
North Billerica, MA 01862
Bedford, MA 01730
New Jersey
Springfield, NJ 07081
Suite #500
Cranbury, NJ 08512
Canada
1111 Boulevard Dr.-Frederik-Philips
Suite #600
Saint-Laurent, Québec H4M 2X6
Canada
Germany
Tegeler Str. 6-7
13353 Berlin
Germany
Sweden
EXINI Diagnostics AB
Ideon Science Park
Scheelevägen 27
223 70 Lund
Sweden
Switzerland
Steinentorstrasse 18
4052 Basel
Switzerland
United Kingdom
25 Barnes Wallis Road
Fareham, Hampshire PO15 5TT
United Kingdom
Quick contact
Customer Service
Phone
Fax
978-671-8860
Hours
7:30 a.m. to 6:00 p.m. ET, Monday to Friday
Phone
Fax
866-925-8813
FAX ORDERS/POs
866-925-8813
Hours
8:00 a.m. to 5:00 p.m. ET, Monday to Friday
Medical Information
Phone
800-343-7851 (U.S.)
+1-978-667-9531 (Outside U.S.)
Fax
978-671-8736
medicalinformation@lantheus.com
Website
Hours
8:30 a.m. to 5:00 p.m. ET, Monday to Friday
Distribution
As a global leader, Lantheus is committed to making our products widely available.
Investors
Mark Kinarney
Vice President
Investor Relations
Media
Careers
Find out more about life at Lantheus.
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FAQs
Adverse Events and Product Quality Complaint Reports must be reported through the following channels.
PYLARIFY, DEFINITY/LUMINITY, Xenon-133, NEUROLITE, TechneLite, Cardiolite, developmental products:
United States
Phone: 800-343-7851
Press Option 2 for Adverse Events and/or for Product Quality Complaints
Fax: 978-436-7296
Outside U.S.
Phone: 978-667-9531
Press Option 2 for Adverse Events and/or for Product Quality Complaints
Fax: 978-436-7296
Email: lantheussafety@lantheus.com
Medical Information
United States
Phone: 800-343-7851
Outside U.S.
Phone: +1 978-667-9531
Fax: 978-671-8736
Email: medicalinformation@lantheus.com
Hours: 8:30 a.m. to 5:00 p.m. ET, Monday to Friday
Select products are available to order online at https://ecommerce.lantheus.com
If you do not have an account, you can set one up with a Lantheus Customer Service representative at 800-299-3431.
A Drug Sample Card can be requested through your Sales Representative.
Call your Customer Service Representative at 800-299-3431. You will receive a return authorization number that MUST accompany all returns. Please have the following information available when you call:
- Customer number
- Name of institution
- Contact name & telephone number
- Lot & serial number
- Reason for return
You can reach us at the following email address: international@lantheus.com.
Payer policies can vary widely and third-party payment for medical products and services is affected by numerous factors. Lantheus cannot guarantee coverage or payment for products or procedures.
Determining and submitting appropriate codes, charges and modifiers for services rendered are considered the responsibility of the provider. For more specific information, contact your third-party payer directly in order to obtain up-to-date coverage, coding and payment information.
Please contact Reimbursement Support at 800-362-2668 (Option 3).
You can learn more about our Standard Conditions of Sale here.
